Ten rights that any investor should expect from financial service providers – CFA Institute

Ten rights that any investor should expect from financial service providers

The Statement of Investor Rights was developed by CFA Institute to advise buyers of financial service products of the conduct they are entitled to expect from financial service providers. Demanding that financial professionals abide by these rights helps investors build trust in those they engage with, to collectively restore trust, respect, and integrity in finance.

Investors: Present the Statement of Investor Rights to your financial professionals, whether you are establishing an investment plan, working with a broker, opening a bank account, or buying a home. Demand that your financial professionals abide by these rights and get the service you expect and deserve.

Financial Professionals: Support the Statement of Investor Rights and provide it to your clients to show that you are committed to fundamental ethical principles. Let your clients know that they can trust you to provide the service they expect and deserve.

When engaging the services of financial professionals and organizations, I have the right to…

  1. Honest, competent, and ethical conduct that complies with applicable law;
  2. Independent and objective advice and assistance based on informed analysis, prudent judgment, and diligent effort;
  3. My financial interests taking precedence over those of the professional and the organization;
  4. Fair treatment with respect to other clients;
  5. Disclosure of any existing or potential conflicts of interest in providing products or services to me;
  6. Understanding of my circumstances, so that any advice provided is suitable and based on my financial objectives and constraints;
  7. Clear, accurate, complete, and timely communications that use plain language and are presented in a format that conveys the information effectively;
  8. An explanation of all fees and costs charged to me, and information showing these expenses to be fair and reasonable;
  9. Confidentiality of my information;
  10. Appropriate and complete records to support the work done on my behalf.

Download a print version: Statement of Investor Rights (PDF)

http://www.cfainstitute.org/learning/future/Documents/statement_of_investor_rights.pdf

http://cfainstitute.org/learning/future/about/Pages/statement_of_investor_rights.aspx

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